FAQs

Online - we take orders through our store shopping cart, and accept Visa, MasterCard, American Express, Discover & PayPal.
Phone - if you would like to order by phone, call 800-819-7559 (Visa, MasterCard, American Express & Discover - not PayPal).
Fax - Ordering by fax (see next FAQ), fax order to 910-509-1850 (Visa, MasterCard, American Express & Discover - not PayPal).

I would like to fax my order instead of ordering online, how do I go about that?

Simply add the products you want to the shopping cart. When finished shopping, follow these steps:

Complete the necessary fields on the “Cart Contents” screen
Press “Recalculate” which will give you your order total
Press “Continue Checkout” which will bring you to the “Billing Information” screen
Complete the necessary fields on the “Billing Information” screen but DO NOT PRESS the “Submit this Order” button (If you do, your payment will process).
Instead, just print out the “Billing Information” screen and fax it to 910-509-1850. Your order will then be processed through our Customer Service department.
Once your order is entered, we will send your receipt to the email address you provided.

What is your Privacy & Security policy?

Please visit our Privacy & Security page. If you have additional questions, please Contact Us and we will get back to you with answer as soon as possible.

What is your “Shipping & Returns” policy?

Please visit our Shipping & Returns page. If you have additional questions, please Contact Us and we will get back to you with answer as soon as possible.

What are your products made of?

Our products come from all over the world, and as you can imagine are constructed from a variety of different materials. Our product descriptions will give you details about the primary ingredients within each item. Below gives you some extra detail about what each of those ingredients actually means.

Please note that unless otherwise stated in the description, product dimensions are in inches or feet (e.g., 14" high is the same as 14 inches high, and 5' wide is equal to 5 feet wide).

Alabastrite - Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish.

Bone China - White clay with bone ash added. Bone ash content must be at least 25% by US guidelines. Fired at 1800 degrees, the translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.

Capiz Shell - Capiz is a large, thin translucent shell found in Philippine coastal waters.

Cubic Zircon - The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.

Diamond - Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of carats, or weight (different from Karats, as in gold purity).

Dolomite - A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

Frosted Acrylic - Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight.

Gemstones - Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight.

Gold - The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.

Gypsum - Gypsum is a white mineral which is usually used to make Plaster of Paris.

Hong Tze - To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.

Jade Porcelain - Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit.

Patchwork Items - Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Pearl - A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.

Porcelain - Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Sterling Silver - To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.

Stoneware - White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

How long has “themed home decor” been in business?

Our website has been in operation since October, 2007, with the store portion opening in May, 2008.

II. Contacting Us

How may I contact you?

Please go to the Contact Us page to direct any inquiries to us.

How quickly do you respond to inquiries through your “Contact Us” page?

We generally respond to inquiries the same day if they are sent during business hours (8:00 am to 5:00 pm, M - F, CST). For the fastest response, please enter as much information as you can on our Contact Us link, which ensures that we have all the pertinent information necessary for fulfilling your request or question.

What is your Customer Service line for?

Our Customer Service number is available to you 24 hours a day, 365 days per year, providing you real access to real people should the need arise. Our call center is available to take your order over the phone if you do not feel comfortable entering credit card information online, and they are ready to serve you whenever your schedule permits.

Customer Service is available for taking orders over the phone, and answering any questions you may have about the ordering process itself, whether via online, fax, or phone.

If there is a problem with your order that you would like to inform us about, you may either call Customer Service, which will log your inquiry and forward it to the necessary personnel, or you can simply fill in the required fields on our Contact Us page, select “Order Problem” as the category and our staff will address your inquiry as soon as possible.

III. Linking Questions

I would like to place a link to "themed home decor" on my website, what is your preferred method?

Linking directly to our home page, simply follow these steps:

1) Link text: Themed Home Decor - Guidelines, Ideas, and More!

2) URL: www.themed-homedecor.com

3) Description: "Your decorating how-to Guide for worldwide Home Decor, including design themes spanning Africa, Asia, Europe, Rustic and Seaside."

Linking to a specific page within themed home decor, please use the page title, description and URL for that particular page found under "View Source." The example below illustrates this using the "European Decorating" page:

1) Link text: Use the Title tag found in "View Source" for that page:

<title>European Decorating - Guidelines, Ideas, and More!</title>

2) URL: copy the URL from your browser's address bar

3) Description: Use the <meta name="Description" content = ...> tag found in "View Source" for that page:

To place our logo on your page, please use the 8kb jpg below (just copy & paste into your html, the hyperlink is included) ...

I would like to exchange links between my website and "themed home decor" - how should I proceed?

If you would like us to post a link to your site on themed home decor, please Contact Us and let us know which page of your website you would like us to link to and which page on themed home decor you feel your link is most appropriate. Also include your preferences for how you would like the link and the description to read (please limit to 25 words or less). Links which are general in nature will be placed on the Additional Information page.

Please note that we will review your site, and assuming it will be of value to our customers and a good fit within the general content boundaries of themed home decor, then we will post your link and discuss the reciprocal link back to us on your site.

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Federal Law provides severe Civil and Criminal penalties for unauthorized reproduction or distribution of copyrighted materials in any medium.